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By Nicky Rawdon and Otley Specialist Female Pelvic Health Physiotherapy business logo, gold female to lotus flower blue bkgrd

Terms and Conditions 

 

Last updated February 18, 2025

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At By Nicky (“Company”, “we”, “us” and “our”), we are dedicated to ensuring a seamless and enjoyable experience for all who interact with us. These terms and conditions outline how users ("client", "patient", "user" and "you") may use our website http://www.bynicky.co.uk (“Website”) and services.

 

By accessing or using the website or our services, you confirm that you have read, understood, and agree to these terms.

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1. Website

This website is owned and operated by ‘By Nicky’. Users of our website must:

  • be at least 18 years old

  • have the legal authority, right, and freedom to enter into these terms as a binding agreement.

 

We strive to update our website regularly and may change content at any time. Website content:

  • is published by, and contains intellectual property of, ‘By Nicky’

  • may only be reproduced when downloaded and viewed on a single device for private use

  • cannot be reproduced, transmitted, or made available on a network without prior written consent from ‘By Nicky’. All other rights are reserved

  • may be outdated at any given time, and we are not obligated to update such information

 

The materials posted on this website are not intended to serve as advice on which visitors should rely. ‘By Nicky’ disclaims all liability and responsibility for any reliance on these materials made by visitors to our site or by anyone who may be advised of their contents.

  • This disclaimer excludes all implied conditions, warranties, and liabilities for any direct, indirect, or consequential loss or damage related to the use of our website or linked sites. This includes losses of income, business, profits, savings, data, goodwill, and wasted time, regardless of the cause, even if foreseeable.

  • Content on this website may include materials submitted by third parties and may contain links to websites operated by these third parties. It is the responsibility of the third parties to ensure that their materials and websites comply with all relevant laws and regulations, both in the UK and internationally. To the fullest extent permitted by law, ‘By Nicky’ disclaims all responsibility for any errors, omissions, or inaccuracies in such materials, as well as for any failure to comply with the applicable laws or regulations.

 

2. Booking

Appointments and services can be booked through our website or by phone. Please be aware of the following in relation to bookings:

  • You are responsible for ensuring all booking details are complete and accurate before submission.

  • If you notice any mistakes or need to make changes, please contact us immediately.

  • Your booking becomes binding when confirmed on the booking page of our website or upon us sending an email/written confirmation.

  • ‘By Nicky’ does not guarantee that all advertised services are available at all times.

  • We reserve the right to withdraw or amend any services as needed.

 

3. Late Appointments

At ‘By Nicky,’ we value your time and aim to start appointments as scheduled, however, due to the complex and sensitive nature of pelvic health conditions, there may be instances where the preceding appointment requires additional time for clinical or ethical reasons. As a result, your appointment may start later than scheduled, and ‘By Nicky’ will not be held liable in such circumstances.

 

If you arrive late, your appointment will still conclude at the scheduled time to avoid negatively affecting the next client. In such cases, the full appointment fee will remain applicable, and no refund granted.

 

4. Appointment Cancellations and Amendments

We may need to amend or cancel your appointment, even after it has been confirmed and paid for. If appointments are cancelled by ‘By Nicky’:

  • We will notify you as soon as reasonably possible via phone, email, or text.

  • It is your responsibility to ensure that we have your up-to-date contact details.

  • will not be held liable, however, we will make every effort to rebook your appointment at a more convenient alternative time.

  • will issue a refund for any amounts paid where no alternative time is available.

We understand that there are occasions when you may need to amend or cancel your booking. Changes to your booking:

  • can be made up to 24 hours before your appointment without any fees.

  • Should be made via the booking page of our website, email or phone (section 8).

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5. Late Cancellation Fees:                                                                                                                                       

If you cancel your appointment less than 24 hours in advance or fail to attend, you will be charged the full amount of the service.

 

6. Adverse Weather

‘By Nicky’ prioritizes the safety of our clients and team and as such, during adverse weather conditions, we strive to balance safety with the continuity of our services.

 

Should ‘By Nicky’ cancel appointments in the event of unsafe travel conditions due to severe weather:

  • Clients will be notified by text and email.

  • It is your responsibility to ensure that we have your current contact information.

  • you will be offered either to reschedule your appointment or receive a full refund.

 

If you are unable to attend due to adverse weather:

  • please notify us as soon as possible via phone or email.

  • late cancellation fees will apply if ‘By Nicky’ remains open.

 

7. Services and Pricing
The prices for our services are listed on our website.

  • We reserve the right to change these prices at any time and to correct any pricing errors that may occur.

  • We may change the services we offer, discontinue any service or feature, or impose limitations on our services without prior notice.

  • We may temporarily or permanently suspend or terminate access to our services without notice and without liability, for any reason or for no reason at all.

 

8. Contact Us

Email: info@bynicky.co.uk

Phone: 07356 200 652

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By Nicky @ The Well House Rawdon,

1 Harrogate Rd,

Rawdon,

Leeds LS19 6HW

 

By Nicky @ Thrive Acupuncture Clinic,

Wharfebank Mills,

Pennyhole,

Ilkley Rd,

Otley

LS21 3JP

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